Connecting Talent with Opportunity

Job Detail

Process Trainer

Salary 7-12 Lpa

  • Noida
  • 13 Aug 2018

Consultant himanshu.gupta@elementsmanpower.com

JobRef 13-08-2018

Your Role

Training Delivery

§  Delivery of Induction and Communications and Culture Training/ process training in a highly facilitative style from Advisor (BA2 level) and above

§  Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained to drive performance

§  Deliver Training in a facilitative style with enthusiasm and passion to create a learning environment of positive interaction and develop individual/group dynamics

§  Ensure training delivery standards are maintained and improve in line with feedback (Stakeholders, Customers, EOS)

§  Ensure training complies with FCA (FINANCIAL CONDUCT AUTHORITY) AND/ OR PRA (PRUDENTIAL REGULATION AUTHORITY) Regulatory and Statuary requirements to meet compliance expectations 

Delivery of up-skilling/new learning modules

§  Delivery of up-skilling. Refresher, soft skills training predominantly to the Advisor (B2) population to increase performance, motivation and morale

§  Deliver required compliance training to required standards

§  Support in delivery of key new project/initiative training to identified colleagues

§  To complete voice/ process coaching initiatives to maximize the effectiveness of Communications and Culture Training/ process training

§  Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained

§  Ensure training delivery standards are maintained and improved in line with feedback (Stakeholders, Customers, EOS)

§  To work on any special projects determined by Training Manager

Essential Skills

 

§  Graduate from a reputed institute or university in any discipline (BA, B SC, B Com, BBM, BHM etc). 

§  Undergraduates and results awaited can also apply

§  To contribute to the overall training plan (C&C and  Process Training)

§  To ensure individual training profiles within My Performance Learning & Talent (PLT) are kept up to date and new colleagues are added to the system

§  Collate and document all evaluation reports from training delivered and generate reports as required

§  Assess effectiveness of delivery with Training Manager to update/upgrade materials accordingly

§  Support Communications and Culture Trainers in the review of Training Needs Analysis, helping determine material content to support performance improvement across BSS and operational areas, linking to development plans

§  Ensure adherence to all BSS standards, certifications and audits  

 

Desirable Skills

·         Relevant domain & BPO Industry experience

·         Liaise with the Administration Department to ensure availability of training and meeting rooms, transport, training aids and other essential arrangements

·         To lead Business Continuity Management on behalf of Training team

·         Reconcile ID creation and deletion data

·         Training resources includes but not exhaustive of Trainers, training rooms, printing material, stationery and transport spend

·         Operationally efficient and cost effective allocation of training resources

·         Find and deploy ways to optimally utilizing training resources

·         Ensure infrastructure of training rooms are maintained as per standards across all BSS sites at all times

·         Responsible for the collation, maintenance and subsequent reporting of all and/or any data relating to Training team

·         Collation of training data pertaining to Induction, C&C, Process Training

·         Accurate and timely data reporting via training decks and dashboards

·         Responsible for maintaining the scores, completion dates and results for all compliance trainings

·         Responsible for data conciliation  - to include, but not exhaustive of Compliance, Audit and ID’s

 

Apply

Get in Touch

  • 101 & 101 A, 1st floor, D-Mall, Netaji Subhash Place, Pitampura, Delhi-34
  • 011- 41036660, 47075709
  • info@elementsmanpower.com