Connecting Talent with Opportunity

Job Detail

Team Manager

Salary 10-18 lpa

  • Chennai
  • 16 Aug 2018


JobRef 16-08-2018

 Your Role

·       Ensure Service Level Agreements for the process are met as agreed upon with the client

·       Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing the same

·       Review and analyse performance reports against targets on a weekly/monthly basis with Team Managers and with client and investigate causes for performance deviations

·       Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery,

·       Monitor compliance adherence through timely audits, generating awareness on the floor etc.

·       Manage performance of individual teams through performance management techniques, career planning strategies and sharing of best practices.

·       Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same

·       Review, recommend and implement new methods and procedures to ensure efficiency of operations

·       Ensure that controls are documented and evidenced and Risk Events are raised where appropriate and issues are closed down effectively and within a timely manner.


Essential Skills

·       Detailed understanding of Benefits and Compliance management and their links to other HR functions like Rewards, ER, Business Partnering etc.

·       Knowledge on HR systems  (SAP-SIEBEL-Taleo-MYHR etc.) including vendor management

·       Competent in the management of operations service delivery.

·       Expertise in the end to end management of high risk incidents.

·       Excellent facilitation, negotiating and influencing skills.

·       Comprehensive understanding of business strategy and an awareness of associated policies and Group HR strategies.


Desirable Skills


·       Technical systems and procedure training experience

·       Workflow time management experience

·       Demonstrated team handling skills in the past

·       Adept at communicating across business and cultural barriers to ensure customer satisfaction


Get in Touch

  • 101 & 101 A, 1st floor, D-Mall, Netaji Subhash Place, Pitampura, Delhi-34
  • 011- 41036660, 47075709