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Job Detail

Team Manager

Salary 7-9L

  • Gurugram
  • 29 Jun 2017

Consultant apply@elementsmanpower.com

JobRef CGZ14061717

It is an American Multinational Corporation that provides digital, technology, consulting and operational services. It is one of most admired IT firms and made its way into the Fortune 500 list within few years of its commencation. It is headquartered  in New Jersey and serves it's business worldwide.

Key Responhsibility Areas :

  •  7-8 years’ experience in International Contact Center of which last 4-5 years in handling large sized operations teams
  •  Ability to collaborate and work across the business to achieve shared success
  •  Set goals and KPI’s for the team and monitor results as per goals
  •  Long-term planning, including initiatives geared toward operational excellence
  •  Relationship Management: Build sustaining and productive relationships with customers and stakeholders
  •  Provide leadership, mentoring and coaching for the TL and reps
  •  Oversee and review escalations and the escalations process for the particular market
  •  Maintain employee performance records; track and report on performance outcomes
  •  Serve as the primary point of contact/ escalation for Internal as well as external stakeholders
  •  Maintain track of all pending and open items and ensure closure of the same within agreed timelines
  • Discuss hiring requirements and be a part of the hiring/interviewing process

Eligibilty Criteria :

•        Any Graduation

•        >5 years Team Handling Experience in International voice Contact Center
•        Flexible to work across shifts
•        Excellent Verbal & Written Communication Skills
•        High level of proficiency in working with Microsoft office tools(Excel & Powerpoint)
•        Ability to set targets, motivate and drive a team of 50 associates
•        Managing stakeholder/client expectations

 

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Get in Touch

  • 101 & 101 A, 1st floor, D-Mall, Netaji Subhash Place, Pitampura, Delhi-34
  • 011- 41036660, 47075709
  • info@elementsmanpower.com