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Job Detail

Product Support Technician II (4-6 Yrs)

Salary 9 Lpa

  • Gurgaon
  • 12 Nov 2019

Consultant megha.n@elementsmanpower.com

JobRef CON12112019001

 Role Overview:

This role requires a high degree of independence, ownership and responsibility for customer success.  Support engineers are expected to be highly resourceful at responding to and managing customer issues in a timely manner. 

This a varied role in which you will experience wide exposure to a range of customer issues. You will be working on many different customers simultaneously, each with their challenges and opportunities.

Key Accountabilities 

·         Ability to lead a team to provide 24x7 support of multiple application

·         Ready to work on 24x7 support mode

·         Understand any application in details from functional and technical aspect

·         Able to work in multiple application, platform and technologies simultaneously

·         To provide 1st and 2nd line technical support queries professionally and efficiently,

·         Maintaining a high degree of customer service and satisfaction.

·         Maintain SLA including maximum allowable response and rectification times and follow escalation procedures.

·         Strong analytical skill to debug any issues

·         Ability to learn other technologies like PHP, Dotnet etc.

·         The drive to continue to improve on a daily basis

·         Knowledge of Application Support process model

Key Technical and Personnel Skills

·         Hands-on Java/J2EE programming and diagnostic experience

·         Servlet, Jsp, Struts 2, Hibernate, Spring

·         knowledgeable with HTML, CSS, Java script, UNIX, Linux, Widows, Angular JS (Moderate)

·         4+ years’ experience on application support and development

·         Configuration and support of enterprise software applications

·         Knowledge of Oracle and/or SQL server, including the ability to write complex SQL queries

·         Knowledge of application servers such as Tomcat, Jboss, and Websphere

·         Knowledge of Windows and Unix server operating systems

·         Excellent Communication skills

·         Basic knowledge of Application Compliance guideline

 

QUALIFICATIONS:

• Bachelors of Science degree in computer science, engineering, information technology or other related field

 

Contact Person - Megha

Contact No. - 9711120738

Apply

Get in Touch

  • 101 & 101 A, 1st floor, D-Mall, Netaji Subhash Place, Pitampura, Delhi-34
  • 011- 41036660, 47075709
  • info@elementsmanpower.com