Connecting Talent with Opportunity

Job Detail

WFM Analyst (4-8 Yrs)

Salary 7 Lpa

  • Hyderabad
  • 13 Nov 2019


JobRef AMZ13112019005


people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – the continues to grow and evolve as a world-class e-commerce platform. The evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.

Key expectations:

·         He/She will be responsible for scheduling of associates as per forecast pattern and considering other site level constraints

·         Should have sound knowledge of routing of contacts and prioritization of contacts as per severity to ensure that service levels are met

·         Creates Interval level/daily level and Week level plan for business to meet the forecasted numbers and required productivity

·         Mitigates capacity risks of that site by managing dependencies across multiple operating units. Clearly communicate dependencies to the site lead and manage/track exceptions

·         Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators such as Occupancy, Productivity, shrinkage, lost hours etc

·         Builds a strong relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding to the best workflow management practices

·         Provides the optimal workflow and capacity planning solutions for the upcoming initiatives and new service launches at that site

·         Creates reports to drive productivity or to help with root cause analysis

·         Plays an active role in mentoring workflow talent



·         Bachelor’s Degree

·         Overall workflow experience of 6 -8 years along with 4 years of scheduling experience (both tool based & manual)

·         Should possess strong knowledge of workflow concepts and its implications

·         Should possess strong analytical and quantitative skills

·         Advance expertise in Microsoft Excel Formulae, Macros, etc

·         Excellent verbal and written communication skills

·         High attention to detail with the capability to lead multiple, challenging priorities simultaneously while in a high-pressure, high-risk environment

·         Ability to effectively communicate with stakeholders, should have interest & ability to work on process-improvements initiatives and projects

·         Excellent planning and time management skills with the ability to deal with multiple demands on time and deal with ambiguity

·         Solve for both service level problems and the challenges of minute-to-minute change will be necessary

·         Willingness to work in 24*7 environment

Contact Person - Sugandha

Contact No. - 9711120478


Get in Touch

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