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Job Detail

Income Reconciliation (6-8 Yrs)

Salary 8 Lpa

  • Noida
  • 10 Dec 2019


JobRef BRI10122019001

 Accountabilities, responsibilities and main duties: 

(including people management and finance)

  • Supervise and manage the income reconciliations team, overseeing work direction and assistance on complex matters or issues.
  • Manages the daily/monthly activities of the team and aligns the resources accordingly
  • Oversees review of reconciled reports and issue escalations
  • Serves as first line supervisor for assignment of tasks, completion and review of the accurate reconciliations and resolution of issues.
  • Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
  • Ensures that the reconciliations meet/exceed product/service and quality standards, and are properly reviewed and documented.
  • Responsible for monitoring the resolution of complex data and issues
  • Manages escalation of issues
  • Provides oversight of daily, weekly and monthly reporting using an understanding of the end to end reconciliations process and knowledge of basic finance and accounting

·         Research and reconcile missing payment/ customer information and ensure that the monthly reconciliations are delivered as per the SLA

·         Issues and non-reconciling items  to be investigated and resolved before completion of the reconciliation for the succeeding month / accounting period/ term shared with Country Operational & Finance teams, as perSLA

·         Support in all month end/quarter end and year end activities

·         Work cross functionally with teams across the organisation to make process more efficient

·         Lead and train the team on income reconciliation process. Provide guidance to the team to resolve issues and performance gaps

·         Development of relationship with key stakeholders

·         Support senior management in managing stakeholder expectations

·         Identify opportunities of process improvement/automation for customer service excellence

  • Provide inputs on issues (recurrent) and recommend mitigation/support required
  • Participates in the recruiting process in case required
  • Instructs, assigns, directs and reviews the work of team.
  • Prepares performance reviews and provides ongoing feedback to staff
  • Supervises/manages a medium to large-sized team of Reconciliation Support staff
  • May be responsible for specific supervisory review and approval actions
  • Helps develop and contribute to the achievement of team objectives.

Information Security

  • Ensure that their workforce are aware of the information security policies and comply with them
  • Ensures that the team complies to ISO 27001 and IGA related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Document and monitor / review access levels of his/her team
  • Provide security awareness and education to team
  • Manage Records to ensure compliance to Freedom of information act
  • Ensure incidents of their respective functions are closed within SLAs

Key relationships: (include internal and external)

  • External: Customers, Region & Country finance.
  • Internal: Line Manager & HOD


Contact Person: - Manju

Contact No.: - 9717702129


Get in Touch

  • 101 & 101 A, 1st floor, D-Mall, Netaji Subhash Place, Pitampura, Delhi-34
  • 011- 41036660, 47075709