BCUS Team Manager
Salary 10-18 lpa
- 14 Aug 2018
• To manage a large and diverse team of Process Associates working towards pre-defined targets
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
• Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership