Salary 40-45 lpa
- 28 Aug 2018
The successful candidate will be expected to build, manage and develop relationships with all key internal and external stakeholders, engaging with the Credit Analysis team. The individual will also, through the service delivery team, be responsible for the day-to-day service delivery of all operational aspects relating to the Credit Analysis team. This will include leading, directing and implementing a strategy, to ensure full delivery of the departments operational service level commitments (SLAs); client satisfaction and service improvements, via day-to-day performance management; resolution of persistent service issues; and the forecasting and management of medium-term workload and resource fluctuations. They must provide visible leadership of the team, clear business direction and must drive performance to optimise results. They will be the key point of contact for all front office stakeholders, as the owner of the Credit Analysis service proposition. The individual will provide support to the Head of Wholesale Lending Operations and, when required, act as their delegate at a variety of forums relating to the entire function. The role holder will coach and develop direct reports, as well as be a point of referral. They will ensure clients are serviced in accordance with agreed policies, procedures and commercial/ customer practices, whilst minimising exposure to risk. The successful candidate will also take responsibility for all strategic change that impacts Credit Analysis and will drive the strategy and agenda in order to ensure that all benefits are realised.