GF RTB - SAP L2 Support
Salary 7-12 Lpa
- 15 Dec 2018
The Operational Risk RTB L2 Support Analyst role is responsible for providing the end-to-endProduction and Non-production technical support for all Operational Risk Technology owned applications (ORAC, MI BO reporting solution, RSAM and OCTON) and environments.
The candidate will be responsible for the stability, continuity and availability of the applications, managing the Production and non-Production environments, and co-ordinating the deployment of Change Releases and Production fixes through each stage of the development.
The candidate will be hands-on, be able to work independently and assist other members of the team where required. They will have strong analytical skills, be proactive, respond to incidents, user queries (originating from the RTB L1 team) and problems in a timely manner, owning them until closure, keeping stakeholders informed of progress and status.
The RTB L2 team member needs to work closely with Operational Risk RTB Level 1 team (they handle all incoming user requests and pass on issues relating to the ORAC production system), the Operational Risk Technology Development, the Operational Risk Business Service Support and Change teams, as well as the Vendor and Infrastructure Services teams.